PRIVACY POLICY

 

ABN 21 102 232 654 - Last updated: 18 May 2026

Willow Mae Studio is based in Brisbane, Australia. This privacy policy outlines how we collect, manage, and use personal data that is submitted on this website. We are committed to protecting your privacy and will never sell or rent your information to third parties.

Topics

  • What data do we collect?

  • How do we collect your data?

  • How will we use your data?

  • How do we store your data?

  • Marketing

  • Third-party tools and services

  • Artificial intelligence

  • Fonts

  • Analytics

  • What are your data protection rights?

  • Cookies

  • Privacy policies of other websites

  • Changes to our privacy policy

  • How to contact us

  • How to contact the appropriate authorities

What data do we collect?

This website is hosted by Squarespace. Squarespace collects personal data when you visit this website, including:

  • Personal identification information that you have volunteered (name, email address, business name, website or social media address)

  • Data that identifies you (your IP address, login, browser type, time zone, browser plug-ins, geolocation, operating system and version)

  • Data on how you use our website (analytic information such as URL clicks, page views, time spent on each page, and other actions)

Squarespace needs this data to run this website, and to protect and improve its platform and services. Squarespace analyses the data in a de-personalised form.

How do we collect your data?

You directly provide Willow Mae Studio with most of the data we collect. We collect and process data when you:

  • Complete our website contact form or sign up for our newsletter

  • Use or view our website via your browser's cookies

How will we use your data?

Willow Mae Studio collects your data so that we can:

  • Reply to your enquiry

  • Email you with information about our services or special offers that we think may be of interest to you

How do we store your data?

Information may be stored, processed, or transferred between parties outside of Australia (for example, in the USA via Squarespace) for as long as is necessary to conduct business, to comply with legal obligations, or until you request for it to be deleted.

Enquiry and contact data is generally retained for up to three years unless you request earlier deletion. Data will not be kept for longer than is necessary.

Marketing

Willow Mae Studio may send you information about our services that we think you might find useful. We share your contact information with our email marketing provider so they can send emails on our behalf.

If you have agreed to receive marketing, you may opt out at any time by clicking the unsubscribe link at the bottom of any marketing email, or by contacting us directly at anna@willowmaestudio.com.

Third-party tools and services

In delivering our services to clients, we use the following third-party platforms, which may process personal data:

  • Squarespace — website hosting and ecommerce platform

  • Google Analytics — website analytics

  • Notion — project management and client portal platform. Client data shared via Notion is limited to what is necessary to manage your project and is handled in accordance with Notion's privacy policy.

We encourage you to review the privacy policies of these third-party platforms directly. Willow Mae Studio is not responsible for the privacy practices of external platforms.

Artificial intelligence

Willow Mae Studio occasionally uses AI-assisted tools to support the strategy phase of our branding process (for example, to assist with brand positioning, tone of voice, or written deliverables). AI tools are not used in the visual design or creation of brand assets.

Any client information used in this context is limited to what is necessary and is handled with care. We do not input sensitive personal data into AI tools.

Fonts

This website uses font files from Google Fonts and Adobe Fonts. To properly display this site to you, the servers where these font files are stored may receive certain information about you, including:

  • Information about your browser, network, or device

  • Your IP address

Analytics

This website collects personal data to power our site analytics, including:

  • Information about your browser, network, and device

  • Web pages you visited prior to coming to this website

  • Your IP address

This information may also include details about your use of this website, including clicks, internal links, pages visited, scrolling, searches, and timestamps.

We share this information with Squarespace and Google Analytics to learn about site traffic and activity. For more information on how Google collects and processes your data, visit google.com/policies/privacy/partners.

What are your data protection rights?

Willow Mae Studio would like to make sure you are fully aware of your data protection rights. Every user is entitled to the following:

  • The right to access — You have the right to request copies of your personal data. We may charge a small fee for this service.

  • The right to rectification — You have the right to request that we correct any information you believe is inaccurate, or complete information you believe is incomplete.

  • The right to erasure — You have the right to request that we erase your personal data, under certain conditions.

  • The right to restrict processing — You have the right to request that we restrict the processing of your personal data, under certain conditions.

  • The right to object to processing — You have the right to object to our processing of your personal data, under certain conditions.

  • The right to data portability — You have the right to request that we transfer your data to another organisation, or directly to you, under certain conditions.

If you make a request, we have one month to respond. To exercise any of these rights, please contact us at anna@willowmaestudio.com or via our contact form.

Cookies

Cookies are small text files placed on your device to collect standard internet log information and visitor behaviour information. When you visit our website, we may collect information from you automatically through cookies or similar technology.

How do we use cookies? This website uses cookies and similar technologies that download to a device when a visitor accesses a website or app. Functional and required cookies are always used, which allow Squarespace to securely serve this website to you. Analytics and performance cookies are only used when you acknowledge our cookie banner. For information about viewing the cookies on your device, visit About the cookies Squarespace uses.

How to manage cookies You can set your browser not to accept cookies. However, some features of our website may not function as a result.

Privacy policies of other websites

The Willow Mae Studio website contains links to other websites and social media platforms such as Instagram and Pinterest. Our privacy policy applies only to our website. If you click on a link to another website, we encourage you to read their privacy policy.

Changes to our privacy policy

Willow Mae Studio keeps its privacy policy under regular review and will post any updates on this page. This privacy policy was last updated on 18 May 2026.

How to contact us

If you have any questions about this privacy policy, the data we hold about you, or you would like to exercise any of your data protection rights, please contact us:

Email:anna@willowmaestudio.comContact form: willowmaestudio.com/contact

How to contact the appropriate authority

Should you wish to report a complaint, or if you feel that Willow Mae Studio has not addressed your concern in a satisfactory manner, you may contact the Office of the Australian Information Commissioner (OAIC):

Website: oaic.gov.au Phone: 1300 363 992‍ ‍